THE STRATEGIC ADVANTAGE  

The Strategic Advantage captures the essence of what makes us unique as a team and as advisors to our clients.  We believe our 24 Fundamentals are the most complete description of the practices and principles that form our exceptional culture.  We are driven by these Fundamentals, making Strategic Benefits different from our competitors.  Join us and experience the Strategic Advantage.

Practice Blameless Problem Solving

Demonstrate a relentless focus on the solution, rather than pointing fingers or dwelling on problems.

Honor Commitments

Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, meetings, and promises. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.

Get Clear On Expectations

Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear on what they expect of you. End all meetings with clarity about action items, responsibilities, and due dates.

Listen Generously

Listening is more than simply “not speaking.”  Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend your judgment and be curious to know more, rather than jumping to conclusions. Above all, listen to understand.

Speak Straight

Speak honestly. Say what you mean, and be willing to ask questions, share ideas, or raise issues that may cause conflict when it’s necessary for team success. Be courageous enough to say what needs to be said. Address issues directly with those who are involved or affected.

Find A Way

Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Be resourceful and show initiative. Don’t make excuses or wait for others to solve the problem. Be tenacious and see issues through to their completion.

Show Meaningful Appreciation

Recognizing people doing things right is more effective than pointing out when they do things wrong. Regularly extend meaningful acknowledgment and appreciation — in all directions throughout our organization.  Be courteous and kind.

Walk In Your Clients' Shoes

Understand your customers’ worlds. Know their business, challenges and frustrations. See the world from their perspective. Give others the benefit of the doubt and assume positive intent. The better you understand them, the more effectively you can anticipate and meet their needs.

"Bring It" Every Day

Have a passion for what we do and be fully engaged. Make the most of each day by approaching every task with energy, focus, purpose, and enthusiasm. Work with a sense of urgency to get things done and always ask yourself, “is this my best work?”

Be Relentless About Improvement

Work smarter by looking ahead and being creative. Don’t be satisfied with the status quo. Guard against complacency.  Find ways to solve problems and get things done better, faster, and more efficiently.

Always Think Ahead

Solve problems before they happen by anticipating future issues, planning for contingencies, and addressing them in advance. Work with appropriate lead times. Pay attention to details and get things right the first time. Preventing issues is always better than fixing them.

Embrace Change and Growth

What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change and growth bring. Be flexible.

Be Business Minded

Make decisions by understanding that what you do every day affects the success of the company.  Think big picture. Ask yourself, “how will the decisions I make and the strategies I implement impact the company?”

Deliver Results

While effort is important, our clients expect timely results. Follow-up on everything and take responsibility to ensure that tasks get completed promptly.  Be a fanatic about response time.  Set high goals, use measurements to track your progress, and hold yourself accountable for achieving those results.

Be Curious

In the search for the best solutions, challenge and question what you don’t understand. Be curious, ask thoughtful questions, and listen intently to the answers. Dig deeper to go beyond the expected. Ask the extra question.

Invest In Relationships

Get to know your clients and co-workers on a more personal level. Talk more and e-mail less. Understand what makes others tick and what’s important to them. Strong relationships enable us to more successfully work through difficult issues and challenging times.

Rep Our Brand

We’re all responsible for, and benefit from, the Strategic Benefits brand. Consider how your actions affect our collective reputation, and be a proud ambassador for the company. Be passionate about telling our story.

Pause

Think before acting. While working with a sense of urgency is important, sometimes we need to slow down in order to get things right.  Simply hitting the “mental pause button” can help us make better decisions and produce better outcomes.

Be A Lifelong Learner

Invest in yourself by seeking out and taking advantage of every opportunity to gain more knowledge, to increase your skills, and to become a valuable resource to your teammates and clients.

Treat Each Other Like Family

Our relationships go deeper than simply being teammates at work. We genuinely care for and about each other. Whether it’s a kind word during a tough stretch, a friendly smile each morning, or a helping hand in stressful times, show your compassion.

Keep Things Fun

While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Stay positive by not taking things personally or taking yourself too seriously. Your joyfulness and optimism are contagious. Laugh every day.

© 2020 STRATEGIC BENEFITS OF CINCINNATI